IDC Whitepaper Series on The QlikView Customer Experience

In 2009, IDC surveyed over 800 QlikView users globally and evaluates the QlikView customer experience evaluating time to value,  ROI, TCO and customer satisfaction of business intelligence projects for QlikView customers.  The whitepaper series includes:

  • Success and Value From BI: The QlikView Customer Experience: This paper features data and anecdotes about the customer satisfaction, ease and speed of development, and ease of use for business users of QlikView. 
  • The TCO Of BI: The QlikView Customer Experience: This paper assesses the TCO of QlikView, relative to traditional BI approaches, categorised into software, services and hardware costs. 
  • Time to Value and ROI From BI: The QlikView Customer Experience: This paper discusses the ROI of QlikView, categorised into benefits from the time to value of QlikView, revenue and cash flow enhancements, operating cost reductions, productivity gains, and BI and reporting overhead reductions, as reported by customers. 

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IDC Whitepaper Series on The QlikView Customer Experience
IDC Whitepaper Series on The QlikView Customer Experience

QlikView Customers Outperform Best-In-Class with Dashboards

QlikView Customers Outperform Best-In-Class with Dashboards

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“  We have interactive visibility into sales, profitability, logistics and supply chain performance. Our initial applications were delivered in just four weeks with excellent results  ”

Wayne McIntosh, Finance Director
“  We can measure and work to continuously improve profitability, targeted delivery, superior service & quality performance. Until now, we never had true gross margin analysis by customer; this has improved servicing of accounts  ”

Rob Pyne, General Manager, Australasia Corporate Services
“  QlikView delivered value fast for Amcor – with Inside Info working with us to design & deploy our BI applications we saw a significant return in a few months  ”

Rob Pyne, General Manager, Australasia Corporate Services
“  Senior management are now analysing living information themselves with QlikView… saving our IT team at least 500 hours a year in manual report development  ”

Peter Crescitelli, IT Project Manager, Bianco
“  We realised value from our investment within days. We built a powerful profitability analysis application that was back on the desks of business managers in 6 days, showing for the first time an integrated view of customer profitability at a material level  ”

Tim Hogan, Manager, Business Intelligence
“  It’s not a trivial exercise to go into an organisation, understand the business need and solve it. Inside Info’s ability to translate our needs into easy to use data models first time and every time has been invaluable. The whole relationship is simple  ”

Haydn Jones, IT Operations Manager
“  Inside Info using QlikView gave us a 15% improved return on rebate investment, while also helping us to better manage promotions, stock, customers and resources to fuel future growth of the business  ”

Nick Vasic, Financial Controller
“  QlikView is the best management tool I’ve ever used  ”

Kim Naylor, CEO, Fujitsu General, NZ
“  Using QlikView, Inside Info has allowed our customers to more easily identify health market trends through more effective geographic and gender profiling, better management of medicines and identification of prescription anomalies and their impact on consumers  ”

Jon Marshall, Managing Director
“  In one example Inside Info & QlikView streamlined a data process from what was days or weeks, or so complicated it wouldn’t be considered, to seconds and that means a better value proposition for us and our customers  ”

Jon Marshall, Managing Director