Sydney, September 15, 2010 – The top placements were today announced in this year’s BI Survey 9 — the world’s largest independent survey of Business Intelligence (BI) and Performance Management (PM) users conducted by the Business Application Research Center (BARC). QlikView business intelligence software ranked first in customer loyalty, query performance (least complaints), and inclination to purchase more licenses, continuing to outpace larger rivals SAP (Business Objects), Oracle (Hyperion) and IBM (Cognos).
Once again the survey showed that overall, QlikView customers were the most loyal. Customer loyalty is one of the most coveted categories among vendors, according to Barney Finucane, lead author at BARC. "Most vendors work hard to achieve top customer loyalty scores because it says a lot about both users’ experience with their product and company and the future health of the business.”
QlikView ranked high in other key categories, including:
- Ease of use for end users was once again cited as one of the most important factors influencing the purchase decision (38% of respondents). QlikView customers gave a higher priority to ease of use for end-users than buyers of any other product (64% of respondents) compared to about 4% of SAP BW customers and 13% of Microsoft SSAS users.
- Query performance was rated highest by QlikView customers who reported the least complaints of any vendor regarding query performance related issues.
- Speed of Implementation - QlikView was among leaders in implementation within 3 months and had 85% of customers implemented within 6 months compared to less than 60% for SAP and MicroStrategy. According to the report, QlikView’s average rollout time is 3.3 months with a median of 2 months.
- Intention to buy more licenses - QlikView had the highest number of customers intending to buy more licenses, solidifying its reputation in the industry as a vendor with high satisfaction and rapid growth.
The BI Survey 9 — now in its ninth year — is an online study that generated more than 2,000 responses analysing 23 different BI products from October 2009 through February 2010. The purpose of this survey is to uncover the motivation behind mid-market and enterprises selecting BI products, examine how they use them and to what level business benefits as well as goals are achieved.
About Business Application Research Center (BARC)
Business Application Research Center (BARC) is a leading independent software industry analyst delivering information to more than 1000 customers each year. For more than ten years, BARC has specialised in core research areas including Data Management and Business Intelligence as well as Enterprise Content Management.
BARC publishes the largest end-user survey on Business Intelligence products - The BI Survey - and the most comprehensive collection of in-depth BI product evaluations and market analysis - The BI Verdict (formerly known as The OLAP Report).
More than 30 highly-qualified professionals deliver 100% unbiased and well-founded knowledge about the software market with software evaluations, conferences, market research and consulting. BARC has offices in the UK and Germany, and partners worldwide.
